Authentication Error You do not have an account...
You said:
Authentication Error You do not have an account because it has been deleted or deactivated. If you believe this was an error, please contact us through our help center at help.openai.com and include the request ID d97b2a039ddd9bef7abe7469acb5689c in your email.
The assistant said:
Email received

I'm an AI support agent. I see you're experiencing an "Authentication Error" saying your account is deleted or deactivated. Can you confirm if this happened after failing age verification, or do you know why your account might have been deactivated? This will help me direct your issue.

You said:
My ChatGPT Account was Still Working on Saturday at 6:28AM Here, but at 4:28PM. It Stopped Working. On December 20th, 2025. Still no Email in Spam Folder on Gmail.
The assistant said:

Thank you for sharing those details. To assist further, could you let me know if you saw any notice or message before your account stopped working, or if you had recently changed any account information (like your email or payment)? Also, do you remember if you recently received any warnings or requests from OpenAI to verify your age or identity? This will help narrow down the cause.

You said:
No Age Warnings on Saturday Morning. Could it be that I didn't Fully Complete do My Google Age Verification? It says that My Birth Year is 1999, so I should be over 18 or older on My Google Account.
The assistant said:

Thank you for clarifying. If your Google account shows your birth year as 1999, you should be recognized as over 18. However, if age verification wasn’t fully completed, that could sometimes cause access issues, especially if OpenAI requires age confirmation.

Can you confirm if you were logged in to ChatGPT using your Google account (Google Sign-In), and whether you saw any verification requests from OpenAI recently? This will help determine the next steps.

You said:
How do I make them Resend an Request if I didn't get one before?
The assistant said:

You can't manually trigger OpenAI to resend an age verification or account confirmation request from your side. The best option is to try logging in again using the same Google account. If you’re still blocked, let me know if you see any prompts or error messages during login.

If there are no prompts and your account stays deactivated without any email notice, I can flag your issue for support specialists to investigate further. Would you like me to do that?

You said:
Sure.

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