You said:
The assistant said:
I'm an AI support agent. To help you further, can you confirm if you are seeing an "authentication error" only when logging in to ChatGPT, or is it occurring on other Google-connected services as well? Are you able to access your Google account without any issues?
You said:
The assistant said:
Thank you for confirming your Google age verification is updated. Are you able to log in to your Google account normally, and is the authentication error happening only with ChatGPT? Also, can you let me know if you are using the ChatGPT website, mobile app, or another platform? This will help me assist you correctly.
You said:
The assistant said:
Since your Google account is working but you get an authentication error only with ChatGPT in Google Chrome, try these steps:
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Clear your browser’s cache and cookies.
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Use Chrome's incognito mode and try logging in.
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Make sure you are using the “Continue with Google” option if that’s how you signed up.
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Disable browser extensions, especially privacy or security add-ons, then try again.
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Try logging in on a different device or browser temporarily, to see if the issue is specific to your Chrome setup.
These steps resolve most login and authentication errors with ChatGPT.
If you still get errors after these steps, please let me know the exact error message you see so I can provide more focused help.
You said:
The assistant said:
Thank you for the details. Since logging in with both Google and Microsoft fails only on ChatGPT (even in incognito mode), and your accounts work fine elsewhere, it could be a specific issue with ChatGPT authentication.
Could you provide the exact error message or screenshot (text is fine) that ChatGPT shows when the login fails? This will help me identify the precise cause and next steps.
You said:
The assistant said:
Thank you for sharing the error message: “Authentication Error – You do not have an account because it has been deleted or deactivated.” This usually means your ChatGPT account was deleted or deactivated, even if your Google or Microsoft accounts work normally elsewhere.
Since you did not intentionally delete your account and your age is set correctly, your account may have been disabled automatically due to a previous age verification error or another account status issue.
Would you like to request help from a support specialist to review and possibly reactivate your account? If yes, please confirm, and I can connect you to a support specialist for further assistance.
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